Alerts

Create threshold or periodic alerts and be always up-to-date on the latest mentions of your brand.

Create an alert

To create an alert:

1. Click + New alert button.

2. Select a type of alert: By threshold or Periodic.

   By threshold

   Periodic

   1. Specify the alert name.

   2. Add filters and auto-categories, if needed.

   3. Choose the metric: Mentions or Engagement and specify the threshold.

   4. Select recipients from the dropdown list or create a new group.

      How it looks like

      

   1. Specify the alert name.

   2. Add filters and auto-categories, if needed.

   3. Select recipients from the dropdown list or create a new group.

   4. Select the frequency: Immediately, Once a day, Once a week, Once a month.

      How it looks like

      

3. Click Create.

How alerts look like:

How to manage recipient groups using Alerts page

On the Alerts page click on the Recipients field and select + Add new group.

You will be redirected to the Account → Recipient groups page.

To create a new group:

1. Click New group

2. Select Email group ot Telegram group.

   Email group

   Telegram group

   1. Specify the group name.

   2. Select emails or add a new one.

      How it looks like

      

   1. On the opened page click Open application.

      How it looks like

      

   2. Select a group and confirm the action.

   3. The Smelter bot will be added to the group.

Actions with groups

On the Account → Recipient groups page you can enable or disable groups.

You also can  Edit,  Duplicate or  Delete alerts.

Enable/disable an alert

You can enable and disable every ralert at any time. To do this:

1. Go to the Alerts page.

2. Near the selected alert enable or disable the option .

   — — the alert is enabled.

   — — the alert is disabled.

Edit an alert

To edit an alert:

1. Go to the Alerts page.

2. Near the selected alert click  Edit.

3. Edit the desired fields.

4. Click Save.

Duplicate an alert

You can create a full copy of the desired alert. To do this:

1. Go to the Alerts page.

2. Near the selected alert click  Duplicate.

The duplicated alert is disabled by default. To enable it, switch on the option to make it look like this .

Delete an alert

To delete an alert:

1. Go to the Alerts page.

2. Near the selected alert click  Delete.

3. Click Yes, delete.